Shipping and Delivery
Shipping and Delivery
At James & Sarah London, we strive to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 working days.
Once your order has been shipped, you will receive an email containing your tracking details.
Delivery Time
The average delivery time is 3 to 7 working days, depending on your location.
Please note that delivery times may be extended during peak periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China.
As a result, customs duties or import fees may apply depending on the destination country.
Shipping Costs
Shipping costs are displayed at checkout and are calculated based on:
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Package weight
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Delivery destination
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Selected shipping method
Responsibility for Shipping
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If tracking information indicates that the parcel has been delivered, responsibility transfers to the customer.
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Customers are responsible for ensuring that the shipping address is entered correctly.
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Any address errors must be reported within 24 hours of placing the order.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
info@jamessarah-london.com