Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made via the website of James & Sarah London, located at Brugstraat 20, Vianen, Netherlands, and accessible via info@jamessarah-london.com.
1. Applicability
By placing an order through our website, you agree to these terms and conditions.
2. Product Information
We make every effort to ensure that product descriptions and information on our website are accurate and up to date. However, minor typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed only after full payment has been received.
Available payment methods may vary depending on the customer’s country or location. Customers are responsible for verifying which payment options are available to them at checkout.
4. Processing and Delivery
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Processing time: 1–3 working days
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Shipping time: 3–7 working days (depending on location)
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Orders are shipped directly from our supplier in China
5. Returns and Cancellations
All conditions regarding returns and cancellations are outlined in our separate Returns Policy.
6. Liability
James & Sarah London is not responsible for loss or damage during shipping if tracking information indicates that the package has been delivered successfully. Customers are responsible for carefully checking the shipping address provided at checkout.
7. Intellectual Property
All content on this website, including but not limited to texts, images, and logos, is the property of James & Sarah London and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@jamessarah-london.com.
We aim to respond to all complaints within 5 working days.
9. Applicable Law
These terms and conditions are governed by and interpreted in accordance with Dutch law.